I was recently involved in a conversation with my colleagues and wife (a GNP) about why patients with set appointment times often find themselves waiting for hours to be seen and treated. Usually it boils down to one or two patient visits that took longer than normal and thus push out the entire day. But this still leaves patients that have appointments to sit in waiting rooms or exam rooms to patiently, well....... wait. We've all been there, the only thing to entertain us i